Pure Filters Guarantee
Do Pure Filters systems have a guarantee?
The Coldstream FTO+ filters do not have a pro-rated warranty similar to the Black Berkey filters due to their six month replacement cycle. However Coldstream FTO+ filters are guaranteed to be free of manufacturing defects and upon verification of any defect wil be replaced at no cost.
General Warranty Information
PureFilters-Europe.com warrants the stainless steel containers and parts to be free from defects in materials and workmanship for a period of 2 years from date of purchase. PureFilters-Europe.com will replace or repair any product that it deems is not properly functioning during the stated warranty period. Relief under this warranty is limited to the replacement or repair of defective materials or workmanship only. PureFilters-Europe.com shall not be held liable for incidental or consequential damage to personal property from, but not limited to, a defective unit, improper use, abuse, accident, or neglect, etc. No warranty will apply to units which have been used for purposes not intended, which have been altered so as, in the manufacturers judgment, to affect adversely its performance. This warranty is for the original retail purchaser only, and cannot be transferred. Repair or replacement of parts will be made upon delivery to manufacturer's plant at customer's expense. This warranty, which is given expressly in lieu of all warranties, expressed or implied, or merchantability and fitness for a particular purpose, constitutes the only warranty made by PureFilters-Europe.com.
PureFilters-Europe.com fully warranties the Pure Filters line of products. You may contact PureFilters-Europe.com at any time to report an issue with your product. PureFilters-Europe.com is a reliable, upstanding, and quality company that will promptly address your needs. If for any reason you need additional assistance or have questions with the process, please contact us at info@purefilters-europe.com.